What is Self-Service Password Reset (SSPR) in Microsoft 365?

Self-Service Password Reset (SSPR) is a Microsoft 365 feature that empowers users to reset or unlock their passwords without IT intervention. This functionality enhances security, reduces administrative workload, and ensures users regain access quickly and securely.

How SSPR Works

SSPR enables users to reset their passwords by verifying their identity using one or more authentication methods. These methods include:

1. Email Verification: Sending a code to a registered email address.
2. Phone Authentication: Sending a code via SMS or a phone call.
3. Security Question: Answering predefined questions (if configured).
4. Authenticator App:Using a code from a mobile app like Microsoft Authenticator.

How to Enable SSPR

Admins can configure SSPR in the Microsoft Entra Admin Center. You can define policies such as:

1. Authentication methods required (e.g., two methods for higher security).
2. Who can use SSPR (specific users or groups).

Use Cases for SSPR

1. Regulatory Compliance: Meet standards like GDPR, HIPAA, or ISO 27001.
2. Data Protection: Prevent data breaches and ensure secure file sharing.
3. Legal Hold: Preserve critical data during legal investigations.

Self-Service Password Reset ensures a seamless and secure way for users to regain access, boosting productivity while reducing IT overhead.

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